FAQ

​How Do I Place An Order?

 

  1. Login to our online store.

  2. Choose any selection and pick any wine you'd like to order.

  3. Review your orders in shopping cart and submit your order when it's done.

  4. Your order will be sent to us and to you to review again.

  5. You can pay the total by choosing preferred online payment method. 

 

我如何下訂單?

 

   1. 登錄到我們的網上商店。
   2. 選擇你想訂購的酒,然後加入購物車。
   3. 查看您的購物車,確認想訂購的酒和數量,再提交訂單。
   4. 您的訂單將被發送給我們,請您再檢視訂單。
   5. 您可以通過點擊"線上支付",支付您的訂單總金額。

 

Payment and Shipping

 

All orders placed and PAID for before 3pm can be delivered in 3-5 business days in most cases. (Outlying areas of Hong Kong may take more than 3-5 business days.)

 

All orders placed after 3pm and PAID for will be delivered in 3-5 days in most cases.

 

There is a flat HK$200 shipping fee for all orders delivered to Hong Kong. For all other regions, kindly contact us for an inquiry info@11plus1.com.hk

 

URGENT ORDERS: If you have an urgent order and want to receive your order in 1-2 business days, it may be possible to organize a delivery upon special request. All urgent orders can be picked up from our office at no charge.

 

If you have any changes or problems with your delivery, please contact us at +852 39070992.

We ship orders Monday through Friday. Your order will be shipped within 3-5 business days of confirming the order.If you place an order on a weekend or national holiday, we will process and ship your order the next business day.

 

付款及運送

 

所有訂購的需要訂單於每天的下午3點之前提交及付款。大多數訂單將於三至五工作日送達。 (香港以外的地區可能需要3-5個工作日以上。)如果訂單凡於下午3點後支付,將會在3-5個工作日送達。

 

凡於香港運送的所有訂單需支付HK $ 200的運費。對於其他地區,請聯繫我們 info@11plus1.com.hk。

 

***急單:如果您有一個緊急訂單,請聯絡我們,我們會盡可能為您安排。所有緊急訂單可以從我們的辦公室免費領取。
如果你對訂單有任何的問題,請致電+852 39070992與我們聯繫。

 

我們將於星期一至星期五運送訂單。如果您的訂單在週末或節假日確認,我們將會於3-5個工作日內發貨。

 

​Secure Ordering & Payment Options

 

You may pay with online payment via Visa. 

 

安全訂購和支付方式

 

您可以通過Visa支付訂單。

​***

Returns & Refunds

 

Please note that products that you have bought online cannot be returned to 11+1 Wine Cellar. To ensure making the right, please do check the product description. Please feel free to contact us if u have whatever possible inquiry.

 

退貨和退款

 

11+1 WineCellar 不接受退貨或退款。請確認產品的描述和訂單的詳情,以確保訂購正確。如果有任何詢問,請隨時聯繫我們。

 

2020 by 11+1 WINE CELLAR

“Under the law of HK, intoxicating liquor must not be sold or supplied to a minor in the course of business”. 

“根據香港法律,不得在業務過程中,向未成年人售賣或供應 令人醺醉的酒類。”

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